2025-0236 Service Support Specialist NS UNITED KINGDOM - 5 Aug

• Deadline Date: Tuesday 5 August 2025
• Location: Northwood, UNITED KINGDOM
• Required Start Date: 10 September 2025

Deadline Date: Tuesday 5 August 2025

Requirement: Service Support Specialist

Location: Northwood, UNITED KINGDOM

Full Time On-Site: Yes

Time On-Site: 100%

Not to Exceed: 2025 BASE: NTE 9,157 EUR/sprint. A maximum of 4 sprints is planned. Total NTE = 36,630 EUR)
2026 - 2028 Options.

Period of Performance: 2025 BASE: 10 September 2025

Required Security Clearance: NATO SECRET

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.

Introduction:
NATO Communications and Information Agency (NCIA) CIS Support Unit (CSU), located in NORTHWOOD, United Kingdom (GBR) enables end-to-end Communication and Information Systems (CIS) services via the installation, operation, maintenance and support of the full range of CIS capabilities to their operational partner, Allied Maritime Command (MARCOM).

Qualification:
This work requires a resource with the following qualifications and experience:

• The candidate has a security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract.
• Minimum 2 years of experience from Information and Communication Technology (ICT) service delivery.
• Minimum of 2 years of experience in ICT engineering and/or the management of a secure networks.
• Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 3 years function related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 5 years post related experience.
• Ability to work independently and manage multiple tasks simultaneously.
• Demonstrated ability to work collaboratively in a team environment and interact positively with multiple departments
• Excellent written and verbal communication skills, capable of conveying complex technical information in a user-friendly manner
• Demonstrated ability to handle stressful situations with calmness, ensuring the user feels supported throughout their interaction. Empathetic and patient, understanding the frustrations users may feel and aiming to alleviate them. Positive attitude and a genuine desire to assist and educate users.
• Strong analytical skills, capable of quickly identifying issues and determining the most efficient resolution.

Desirable qualifications and experience:

• Knowledge and experience of working with NCI Agency.
• Knowledge and experience of working within policy, procedures, and organization of NATO CIS.
• Knowledge and experience with agile implementation methodology.

Language Proficiency:

• Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level)