2025-0248 Voice Technician CTS BELGIUM - 11 Aug

• Deadline Date: Monday 11 August 2025
• Location: Mons, BELGIUM
• Required Start Date: 16 September 2025

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.

Introduction:

This Statement of Work (SoW) defines the objectives, scope of work and milestones required to be achieved by the company and the performance based contractor in regards to their role attached to the NDWC Personal Workspace team. The expectation from the deliverables is to support the team that is responsible to deliver the Voice and Video Conferencing service via this SoW. The defined deliverables of this SOW require the contractor to participate in most of the tasks that the day to day work mandates, in order to ensure the effective and efficient service operation. Practical arrangements are described below, in accordance with what the above-mentioned team applies on a daily bases.

Requirements:

• Advanced proficiency and 3+ years experience with Cisco Voice Technologies: Problem solving, strong knowledge of Cisco Voice Technologies such as Cisco CUCM, Cisco CUBE, Cisco UCCX, Diagnose and resolve technical issues, support software and basic associated network related problems.
• Advanced proficiency and 3+ years experience with Telecommunication Technology including TDM: Knowledge of managing call distribution lists, voice mailboxes, ISDN, TDM technologies, troubleshooting on Legacy TDM PABX integration to Cisco Voice Technologies
• Intermediate proficiency and 2+ years experience with Virtualized server platform products: Good knowledge in managing VMWare vSphere and VMWare vCenter
• Intermediate proficiency and 2+ years experience with Communication Systems integration with PKI and Active Directory: Good knowledge in AD and PKI integration with Cisco products
• Intermediate proficiency and 2+ years experience with monitoring platforms and protocols: Good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum
• Basic proficiency and 1+ years experience with Scripting: Basic knowledge in Java Script, Python or similar scripting languages
• Intermediate proficiency and 2+ years experience with Networks: Knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis, nGeniusOne monitoring and analysis.
• Intermediate proficiency and 2+ years experience with Exercise/Military Operations Support (desirable): Knowledge and experience either working with or being in the military IT capacity specialized on Telephony service products (Cisco, legacy PABX, etc..) delivering support of exercises or operations; Knowledge of use case scenarios of Telephony service products (Cisco, legacy PABX, etc..) in exercise and operations as well as day to day operational requirements of military bodies
• Intermediate proficiency and 2+ years experience with Remote Support Units (desirable): Knowledge and experience either working with or being in a remote support unit IT capacity specialized on Telephony service products (Cisco, legacy PABX, etc..) delivering support to daily activities, exercises or operations; Knowledge of use case scenarios of Telephony service products (Cisco, legacy PABX, etc..) in remote support units exercise and operations support as well as remote units supporting day to day operational requirements support of military bodies