2nd Line Support Analyst

Vertex IT Solutions are partnered with a well established UK based managed services business. Together, we are recruiting for a skilled IT Deskside Support Engineer on a Contract to Permanent basis to operate soley on site at their customers office in Hammersmith

Contract day rate £150 via an Umbrella Company ::: Perm salary £30k

The successful candidate will play an integral part in supporting staff at the customer site with day to day IT issues.

General Duties Include:

• Supporting end users with active general issues within active directory, MS365 and basic networking
• To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user
• Perform Break fix on all desktop equipment
• To ensure all drop ins/walk ups are logged on the ticketing system.
• Supporting end users with active general issues within active directory, MS365 and basic networking

To qualify:

• 2.5+ years experience in a support role
• Expertise in analytical troubleshooting
• A good understanding of networks and Windows Operating systems and Apple OS
• Experience with Active Directory and SCCM
• Experience with network fault troubleshooting
• Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives

This is a great opportunity to get hands on experience with one of the UK's leading managed service providers. Please feel free to apply if you meet the criteria.