36259077 - Senior Social Media Associate

Company : Confidential

Job Type : Contract

London

Number of Applicants

000+

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Job Description - 36259077 - Senior Social Media Associate

Senior Social Media Associate

Location: London, UK
Length: 6 Months
Start date: 18/08/2025 – 16/02/2025
Rate: £ 28 p/h (Inside IR35)
Hours: 40 hours per week

Outline of the Role

Monitor emergent issues across social media channels
Ability to work cross functionally on communications initiatives involving Community Support and Trust operations, Policy, Regulatory, Corporate and Crisis Management
Draft copy and publish content across different channels
Assist with developing playbooks and guidance on best practice
Assist with measuring campaign/project effectiveness
Support the team with the management of sensitive, high risk reactive & proactive communications on Airbnb’s social media channels
Support local EMEA teams with reputational flagging and management
Appropriately support on urgent posts, ‘handoffs’ and various escalations
Monitor queues and provide guidance to the team as needed
Highlight issues regarding volume to Lead(s)
Highlight gaps in workflows
Gather and analyze data for reporting, deep dives, performance insights and quality
Assist Lead when out of office, as needed
Support upskilling and onboarding of new teammates
Support with writing response strategies
Support driving initiatives and projects with regional/global impacts

Skills & Experience:

Experience working on projects In a fast – paced environment.
Multi – Channel issues & Crisis management experience
Experience working on cross functional projects with multiple stakeholders
Experience with internal tools like Nova to aid investigation, is a plus
Experience with Sprinklr or other social media monitoring tools, is a plus
Bachelor’s Degree, or equivalent work experience
Ability to work weekend days and public holidays required, as well as evening shifts when needed. Please note that this role requires you to work Sunday to Thursday OR Tuesday to Saturday for 9 hours per day (including a 1 hour break) anywhere between 7am to 8pm (in your local timezone). Your schedule can change to meet business needs and, where possible, we will take your availability into consideration.

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36259077 - Senior Social Media Associate

Job Description - 36259077 - Senior Social Media Associate

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