3rd Line Support Engineer

3rd Line Support Engineer - Contract Position - Hybrid Remote (Cambridge)

We have a new requirement for a 3rd Line Engineer to join an MSP, working out of their Cambridge office on a hybrid-remote basis. This is an initial 3-month contract with strong potential for extension.

Location: Hybrid Remote - Cambridge office (2-3 days onsite)
Start Date: Monday 14th July

Rate: £275/day (Outside IR35)
Contract: 3 months initially (likely to extend)
Commitment: Full-time, 5 days a week

Ideal Profile:

• 5+ years' experience in technical support (MSP or customer-facing environment)
• Strong troubleshooting, escalation, and project skills

Key Responsibilities:

• Act as the escalation point for Level 1 & 2 engineers
• Manage and implement technical changes from support tickets and project work
• Support critical P1 incidents and security events as part of the L3 team
• Focus on escalated helpdesk tickets, with occasional support across L1/L2 during peak periods
• Carry out proactive tasks such as firmware upgrades, infrastructure checks, and project delivery
• Collaborate with other L3 engineers to improve service and drive technical innovation

Tech Stack:

• Windows Server, AD & Group Policy
• Office 365 administration (incl. MFA)
• Networking: TCP/IP, VLANs, firewalls, wireless
• Virtualisation: Hyper-V, VMware, AVD, RDS
• Firewalls: Fortigate, Cisco, SonicWall, WatchGuard
• Backup: Azure, Veeam

If you're a 3rd Line Engineer, with experience working with an MSP and ready to hit the ground running, please click APPLY!

In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.