62335 -Facilities Operations Manager

Location: UK, London
Length: 12 Months
Rate: From £38.94
Hours: 40 hours per week

Overview
Our Client’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

The Facilities Operations Manager will play a key role in managing the various EMEA locations and a key goal will be to foster and develop internal culture and bring different teams together. We are looking for an experienced Real Estate Professional who will be responsible for the delivery of Facilities Operations and will report to the EMEA Regional Facilities Manager. This is a full-time, Temp position based in London or Dublin.

Responsibilities

• Management of Facilities Operations in traditional and serviced offices across the EMEA Region
• Ensure the delivery of best in class workplace to all Employees and Contingent workers, including leading initiatives and special projects to enhance the workplace experience.
• Work closely with the Planning and Projects team to ensure the successful delivery of a best in class office of new workplace space, that provides appropriate solutions to enable the client to scale successfully
• Management of the working relationships with Landlords, Managing Agents, contractors and local vendors.
• Work closely with key business partners and cross functional groups across EMEA.
• Control of business critical/emergency situations and seeks to resolve promptly while ensuring minimum disruption to the business.
• Oversee excellent and consistent levels of customer service delivery across all EMEA sites.
• Oversee alignment of standards in terms of hard and soft services including PPM delivery, Events management, MAC process and shipping process including Management of IFM contract including SLA’s & KPI’s
• Management of Facilities budget/forecasting across the sites.
• Drive continuous improvement of processes and procedures within the facilities environment.
• Produce and communicate management information (financial, KPI’s , SLA’s, PSC )

Requirements

• Exceptional levels of communication in English, both written and verbal
• Excellent people management skills with a vision for future development of the FM function.
• Strong Client Relationship Management
• Strong Vendor Contract management experience
• Strong negotiating and influencing skills
• Capable of handling high level communication with EMEA Leadership and Heads of Office
• Facilities operations/Facilities management in MNC
• Vendor management
• 8+ years Experience

Minimum Qualifications

• Third level qualified, preferable in property, facilities or operations
• 3 + years’ experience in Multi Site / Campus Facilities Operations management role
• Ability to work effectively within deadlines in a fast-paced, growing environment
• Organizational skills coupled with attention to detail and follow-up
• Experience in a multi-office environment across multiple time zones