Accommodation officer - Grade 9

1. Tenancy Management

• Act as the main point of contact for tenants throughout their tenancy.

• Conduct tenancy sign-ups and explain rights/responsibilities under tenancy agreements.

• Manage tenancy enforcement when conditions are breached.

• Write clear, legally appropriate correspondence.

2. Anti-Social Behaviour (ASB) and Complaints

• Handle ASB and hate incident cases sensitively and in line with policy.

• Keep accurate records and keep residents informed throughout the process.

• Respond to complaints using the Council's policy and within deadlines.

3. Property and Health & Safety Management

• Carry out regular inspections of properties and communal areas.

• Ensure compliance with health & safety regulations (fire, gas, electrical, asbestos).

• Conduct risk assessments and follow up on fire risk assessments.

4. Repairs and Maintenance

• Log, monitor and follow up on repairs.

• Liaise with the Asset Management Team and contractors to ensure timely completion.

• Raise and inspect repair requests.

5. Voids and Reletting

• Manage void properties, ensuring quick turnaround for re-letting.

• Monitor and manage voids works with appropriate teams.

6. Income Collection and Enforcement

• Collaborate with Housing Finance to manage rent collection.

• Take enforcement action on arrears, including potential eviction.

7. Customer Support and Inclusion

• Work with internal teams to support tenants, particularly those moving on from homelessness.

• Arrange basic supplies where necessary (e.g., bedding, kitchenware).

8. Administrative and IT Responsibilities

• Maintain accurate records in housing systems and databases.

• Use IT systems effectively (including MS Word, Excel, housing management systems).

9. Other Duties

• Attend out-of-hours appointments/meetings and participate in the on-call rota.

• Assist in emergency planning.

• Contribute to personal and team targets.

• Comply with council policies (Equal Opportunities, Safeguarding, H&S, IT Security).

• Undertake training and other duties as required.

AttributeRequiremen