Account Coordinator

Procare Account Coordinator FTC 12 months

• Location: Office 9am to 5pm FTC for a year office based for 6 months then some flexibility after the 6 months for home working.
• Salary Range: 32, 500k
• Job Type: Full-time

High Wycombe company looking for an Account Coordinator. This role is pivotal admin role related to renewals and new contracts, with a focus on maintaining high service levels and fostering long-standing customer relationships. If you thrive in a dynamic environment and are keen on making a significant impact in sales and customer service, this position is for you.

Day-to-day of the role:

• Grow revenue for New & Renewal Support Maintenance Services Contracts based on targets.
• Review and prepare bespoke quotations for renewals and new contracts, ensuring they meet service level agreements.
• Actively follow up on engineering projects to secure new contracts.
• Conduct site visits to secure new business and review service levels, aiming for continuous improvement.
• Process all renewal and contract orders on EMS and SAGE.
• Prepare and issue quotations for customer training and critical spares.
• Provide billing updates to facilitate invoicing and identify potential upgrade project activities.

Estimating:

• Prepare and issue quotations for potential system upgrades and additional works.
• Manage the company’s EMS, ensuring accurate and updated sales project information.
• Compile and distribute monthly reports detailing enquiries and collaborate on sales strategies.
• Attend weekly estimating meetings to review opportunities and coordinate project handovers.

Required Skills & Qualifications:

• Strong admin skills with a proven ability to meet revenue targets.
• Technical aptitude or qualification, particularly useful during site visits and service reviews.
• Analytical skills for tracking and analyzing customer satisfaction KPIs.
• Proficiency in Office 365 and ERP systems.
• Excellent problem-solving, organizational, and interpersonal skills.

Benefits:

• 25 days annual leave
• Comprehensive healthcare plan
• Life insurance
• Pension fund contributions
• 35-hour work week
• Extensive training and development opportunities