Accounts Administrator

REED Accountancy and Finance are actively recruiting for our central Bournemouth based client who are offering a Temp opportunity to work within a supportive team

?? Job Opportunity: Accounts Administrator

?? Location: Bournemouth Centre
?? Salary: £14.00 per hour (Circa £17.00 per hour umbrella)
?? Hours:

• Monday to Thursday: 9:00 AM – 5:30 PM
• Friday: 9:00 AM – 5:00 PM

?? Assignment Length: Until end of September (with potential for extension or permanent offer)
?? Perks: Free parking, central location, structured training, social team events, Friendly environment and great office set up

ROLE

• Manage inbound and outbound calls with homeowners, various departments, and house managers, providing exceptional customer service and support.
• Process and issue invoices, ensuring accurate billing for homeowners in accordance with company policies and financial regulations.
• Handle payment collections via card, ensuring timely and accurate processing of payments.
• Develop and manage payment plans tailored to individual homeowners' needs, improving payment compliance and customer satisfaction.
• Set up and maintain direct debit arrangements, facilitating seamless ongoing payments for homeowners.
• Use of different working systems like Qube and Barclays card payments.
• Investigate discrepancies in accounts, resolving issues promptly to ensure accurate financial records and maintain positive relationships with homeowners.
• Address and resolve queries related to the estate of deceased homeowners, ensuring a sensitive and efficient process for families and estates.
• Escalate issues and collaborate with internal teams to obtain the necessary documentation to update and finalize accounts for deceased homeowners.
• Assist in booking guest suite stays for homeowners and external visitors, ensuring smooth reservations and appropriate billing.