Accounts Receivable Officer

Portfolio Credit Control are currently partnered with a renowned public sector authority looking to add experienced and driven individuals to join their team on a FTC basis. This is a great opportunity for those seeking a chance to increase their public sector experience working across multiple departments simultaneously.

Key Responsibilities

• Day to day collection of debts using the Councils income collection systems, good practice and procedures.
• Assist the Senior Receivable Officer to meet deadlines for the transmission of BACS direct debit and interfaces.
• Process customer telephone payments using the relevant system.
• Undertake a range of monitoring and control functions such as tracing debtors.
• Undertake a range of invoices and receipting functions as follows: o Set up of new and amendment of customers invoices and bank details, issuing credit notes and statements.
• Communicate with staff in other departments to obtain information required.
• Negotiate repayments of debt having regard to the individuals/business's ability to pay. Maintaining the ability to differentiate between those avoiding payment and those who may need a more sympathetic approach.
• Undertake the evaluation of reasons for non-payment and take appropriate action. Identify cases suitable for recovery and have the skills to choose the best method of repayment.
• Prepare relevant paperwork and assist in the preparation of documents for any legal cases as and when necessary.
• Ensuring debts are collected in accordance with legislation, procedures, codes of practice and Data Protection Act.
• Liaise with debtors in a professional manner.
• Interview customers, obtain relevant information and make payment arrangements and process methods of payment changes.
• Trace the whereabouts of absconded customers.
• Raise credit notes/invoices and adjustments in a timely manner.
• Carry out appropriate checks, identify credit balances for refund or reallocation and prepare refunds.
• Process instructions for Claims-on-line, County Court proceedings and subsequent

49788AB

INDCC