Admin Team Leader - Direct Services

We are seeking an Admin Team Leader to assist in the management, coordination, and development of a comprehensive county-wide business support service. This role is crucial in maintaining high-quality, responsive customer service across Direct Services and Adults & Communities sites. The successful candidate will work closely with services to provide administrative and reception support, ensuring efficient operation and excellent service delivery.

• Assist managers in coordinating and managing all administrative and technical workloads, ensuring standardized systems and processes are in place and followed.
• Maintain and manage systems and records accurately, providing summaries and analysis as required.
• Manage incoming and outgoing correspondence, generic inboxes, and help lines.
• Compose and send out routine correspondence, emails, reports, meeting notes, and other documentation.
• Work with managers to establish service priorities, improve service delivery, and develop and monitor service standards and performance.
• Analyze data to contribute to the development of systems and procedures, manage performance, and provide quality assurance.
• Develop, implement, communicate, review, and update Business Continuity plans.
• Supervise, train, mentor, and develop Admin Assistants in the team.
• Allocate work amongst team members, ensuring deadlines are met and quality of work is maintained.
• Assist in recruitment, selection, and induction of staff.
• Ensure adequate staffing cover and that resources are deployed to meet business needs.

• Proven experience in an administrative leadership role, preferably within a public sector or similar environment.
• Strong organizational and coordination skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and performance management.
• Experience in managing staff and developing team capabilities.
• Knowledge of health and safety regulations and facility management.
• Must have a valid driving license as travel between sites may be required.