Administration Officer

2 - 3 Month Contract With A Local Authority

We are looking for a proactive and organised Administration Officer to join our Homeownership Accounts Team, which is responsible for managing over 14,000 leasehold and 1,200 freehold accounts.

As an Administration Officer, you will provide essential support to the team by handling non-technical correspondence and routine queries from homeowners. Your work will enable the Accounts Officers to focus on more complex cases, helping to ensure our team delivers efficient and effective service to our customers.

Key Responsibilities:

• Respond to non-technical queries from homeowners via email and e-forms.
  




• Send out service charge statements and account breakdowns.
  




• Assist in monitoring and responding to incoming correspondence.
  




• Support the team in resolving or sign-posting queries related to services homeowners are charged for.
  




• Carry out administrative tasks as allocated by Homeownership Managers and Senior Accounts Officers.
  




• Maintain accurate records using internal systems and databases.
  




• Ensure excellent customer service and timely communication in all interactions.
  

Requirements

• Strong customer service skills – confident in communicating clearly and professionally with customers via email and phone.
  




• Excellent attention to detail – able to handle sensitive account information accurately.
  




• Good organisational skills – able to prioritise and manage workload effectively.
  




• IT proficiency – comfortable using Microsoft Office and internal systems.
  




• Ability to work collaboratively in a busy team environment.
  




• Willingness to learn and follow processes under guidance.