Administrative Officer

Job Title: Administrative Officer (Highways Support)

Location: Winchester

Contract Type: 9 - 12 month contract initially

Salary: £13.95 per hour

Role Purpose

Putting our customers at the heart of everything we do, you will deliver high quality customer service that maintains and builds valuable customer experiences.

Our Highways team work together to maintain and improve over 5,500 miles of local road networks in Hampshire.

You will play a vital role in supporting the delivery of our core services and processes at the Highways Operation Centre.

Role Responsibilities

As a Customer Relationship Officer, you will play a key role in delivering excellent customer service. Your main responsibilities will include:

• Engaging with customers - public, councillors and senior leaders to process complaints and enquiries.
• Effectively and efficiently process a wide range of customer enquiries, using various customer contact channels.
• Accurately log and maintain all enquiries on our database system to maintain accurate records, in line with Universal Services Directorate and Council procedures.
• Investigating complex enquiries and actively try to resolve at first point of contact.
• Managing our customer expectations.
• Write bespoke responses to complaints Hampshire Highways receive. These responses are of the high quality, within our SLA's and comply with Hampshire Highway processes and statutory responsibilities.
• Develop and maintain service knowledge to ensure accuracy is maintained

Person Specification

Essential Qualifications, Knowledge, Skills, and Experience:

• A minimum of GCSE or equivalent in English and Maths.
• Excellent attention to detail
• Excellent customer service skills
• Excellent written and oral communication skills.
• An understanding of IT systems and packages including Microsoft Office 360
• A team player, strong ability to collaborate with different teams across the business.

Desirable Qualifications, Knowledge, Skills, and Experience:

• Business Administration/Management Qualification Level 2.
• Knowledge of the role of highways services.
• Knowledge of Confirm or experience of using another electronic enquiry management system.
• Working in a political environment

Working conditions:

The following section provides an outline of the working conditions that may be encountered in this role:

• Moving and handling of objects, weekly requirement, up to 5kg.
• Display Screen Equipment Use.
• You may also visit our Hampshire Highways depots where you will be provided with PPE to ensure your safety
• There is a requirement for staff to work flexibly across our team at peak periods along with flexibility to support the business during out of hours to respond to weather emergencies

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Call to action: Apply as appropriate or Contact Daniel Goodyear on or

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.