Administrator

We are looking for an outgoing, confident and fast paced administrator to work in the student accommodation sector. This is a temporary role, for 3 months initially, could go on to be 6, and potentially even a permanent role.

Client Details

This position is working for a university associated organisation. They have a close knit, hardworking team who are all real team players with enthusiasm and outgoing personalities!

Description

• Support the Nottingham Accommodation team with the delivery of customer service excellence during peak demand over the summer period.

* Process student applications, administer licence agreements and support with system record keeping.

* Booking system maintenance including processing room allocations, room moves, offer chasing/reinstatement, offer withdrawals and cancellation requests in line with standard operating procedures. Manually updating student records to ensure all information is accurate and up-to-date.

* Responding to customer enquires via phone, email, WhatsApp and CRM platforms in a friendly and timely manner. Where necessary enquires may need to be responded to in-person.

* Schedule viewings for our show flats

* Assist with chasing the non-arrivals and non-registered students

* Deposit administration, updating student statements and charges.

• Events, Open Days and Student Experience

* Assist in all aspects of student recruitment, this includes open days, returner/sales events, show rounds, promotional activities and calling sales leads to boost offer conversion.

* Open Day Support - Assisting with the set-up and co-ordination of open days. Promoting accommodation, supporting with room tours, and being friendly and approachable when answering any questions students may have during the day.

* Intake weekend - Checking students into their accommodation on the booking system, issuing keys and providing helpful support to students and parents.

* Regular liaison with the customer, agents and their sponsors.

* Close liaison with the Accommodation Team, Student Support and Student Account Services

• *Liaise and support other departments including Finance, Marketing, Residence Managers, Maintenance and Front of House (FOH) teams to ensure effective service delivery for students.

Profile

• Someone with strong computer skills
• An outgoing, passionate, lively and confident personality
• Someone hardworking and reliable who thrives as part of a team
• Someone who is confident being on the phone and email
• Someone who is presentable and comfortable being in a customer facing role

Job Offer

• An annual salary of £25,000-£26,000 (£13 per hour + holiday)
• 37.5 hour working week with flexible start and finish times (8.30-4.30 or 9-5.30 for example)
• Opportunity to gain experience within the accommodation sector
• Temporary position offering flexibility and professional growth, with the potential for a permanent role
• Supportive and professional work environment, with a lot of fun too!

Please apply now, if you would like to be considered! Ideal start date 21st July.