Administrator

Job Title: Administrator
Location: Fully on-site at Severn Trent HQ, Coventry
Working Hours: Monday to Friday, 07:30 – 15:30, 08:00 – 16:00 or 09:00 – 17:00 (you can choose).
Contract Length: 6 months (potential for extension or permanent opportunity)
Pay Rate: £13.10 per hour. 37 hours per week. (PAYE via Morson Talent)

Morson Talent is proud to be recruiting on behalf of Severn Trent for a skilled and motivated Administrator to join the Self Lay team. This role is an excellent opportunity for someone with strong administrative and IT skills who thrives in a fast-paced environment and enjoys providing outstanding customer service.

Role Overview:
You’ll act as the first point of contact for Water Self Lay Providers, supporting their connection to the Severn Trent network. The role involves processing key forms (Form 4 and Form 5), raising meter commissions, managing account set-up, resolving exceptions, and supporting the wider Commercial and Self Lay teams.

Key Responsibilities:
• Respond to queries from Self Lay Providers, delivering clear guidance and excellent customer service.
• Process and manage Self Lay Forms (Form 4 – Request to Connect and Form 5 – Notification of Connection).
• Raise meter commissions and schedule plot inspections.
• Create and amend customer accounts using SAP and other internal systems.
• Resolve account creation failures (Target Exceptions) within required timeframes.
• Support the Vesting and Asset Payment team as needed.
• Maintain accurate records across multiple systems, including SAP, CRM, Click, and Target.
• Ensure all processes comply with the Self Lay Code of Practice and Severn Trent policies.

What We’re Looking For:
• Previous experience in an administrative role.
• Strong communication and relationship-building skills.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Comfortable working under pressure and to time-based targets.
• General IT proficiency, particularly in Excel. Experience with SAP, CRM or internal systems is highly desirable.
• Knowledge of Developer Services or utilities (especially water industry) is advantageous.

Additional Information:
• Full training will be provided, including shadowing a current team member.
• This is a fully on-site role based in Coventry.
• The role is initially a 6-month contract with the possibility of extension or a permanent offer, based on performance.
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To apply or find out more, please contact Morson Talent today