Administrator - 6 Month FTC

We are currently seeking a Administrator to join our team here at Caroola Group. This role will be based in our Warrington office. This position is on a 6 month fixed term contract basis

Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce community with innovative technology, exceptional service, and expertise, all under one brand.

This position will be supporting our Parasol operations team to deliver service excellence to our contractor workforce

The Administrator will be responsible for providing general office and administration support within the Admin team.

Role and Responsibilities:

• Understand payment remittances from our agency partners and submit timesheets on behalf of our external employees flagging any issues to the relevant stakeholder to ensure there are no delays with employee’s salary payments.
• Gather relevant data required to satisfy audit/compliance requests.
• Adhere to and understand necessary GDPR regulations and carry out necessary and compliant checks for all interactions taking place with external customers.
• Carry out necessary administrative tasks, ensuring attention to detail is maintained and continuous improvement is identified to support in strengthening our external agency relationships.
• Opening and distributing the daily post ensuring it is scanned and saved in the relevant CRM system.
• Ensure all individual and team KPI’s are met and coordinate with other departments to ensure internal processes and procedures are adhered to within SLA, therefore ensuring both our agency and contractor customers receive the absolute best level of service possible.
• Handling adhoc queries from key stakeholders in a timely manner.
• Communicate with clients/colleagues in a professional and compliant manner.
• Work well as part of a team, be open-minded towards the ideas and views of others and contribute to building team spirit.
• Welcome feedback provided as part of the quality assessment framework and demonstrate improvement in performance.
• Adapt positively to change and meet the changing requirements of the work environment.
• Actively support department and company initiatives.
• Always maintain a high level of personal drive and the highest standard of accountability and professionalism.

Skills and Experience Required:

· GCSE (or equivalent) in Maths and English at grade C or above

· Previous experience in a fast-paced administration environment.

· Knowledge of the Umbrella/Accounting Finance Industry.

· Ability to work to organisational standards (e.g. service level agreements.)

· Ability to identify and take action to resolve issues, being accountable for organisational goals.

· Ability to communicate clearly.

Benefits Package

• Enjoy 25 days off plus Bank Holidays to reach a maximum of 29.
• Private medical insurance
• Cycle to work scheme
• Company Pension - Save for the future with our company pension scheme with NEST.
• Caroola supports the mental health of its people. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it’s your thing—or not (yet)—there’s also a gym membership up for grabs
• My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.