Administrator/ Business Support Coordinator

Helpdesk Admin - Bellshill ML4 3NJ- immediate start - Leading employer - long term contract

Are you hard working, reliable and looking for work with a leading employer?

We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic?

Overview

• Monday to Friday 9am to 5pm
• Overtime available if required
• £12.36 PAY RATE + Holiday (weekly pay) + Pension
• Temp contract - Potential for permanent position for the right candidate
• Full training provided
• Excellent working environment / Team

Duties include:

• Answer calls for a growing multi contract fast paced Helpdesk
• Live Call logging on Internal CAFM systems
• Assigning and Dispatching to various resources via multiple channels
• Work to Service level agreements preventing financial penalties to the business
• Issue reports to Internal and external clients/Customers using in-house system
• Pro-Actively Monitor and Chase work Orders to completion within the required SLA
• First line support for our electric vehicle charging (GeniePoint) customers
• Action requests via various channels.
• Administration tasks as required by the business

Experience needed:

• FM Helpdesk experience

• Experience of working to strict SLAs & KPIs
• Good Customer Service Skills
• Excellent attention to detail including a high level of accuracy
• Experience in working in a fast-paced environment
• Experience with Microsoft packages

For more details, please apply today or call Saransh Mehta

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.