Administrator Customer Service

Job Title: Servicing Co-ordinator

Salary: £25,000

Contract Duration: 3-6 months

Working Hours:

• Monday to Thursday: 8:00 AM - 4:30 PM
• Friday: 8:00 AM - 4:00 PM

Location: Leicester

Job Description:

We are seeking a dedicated and organized Servicing Co-ordinator to join our team for a 3-6 month contract. The ideal candidate will be responsible for scheduling jobs and matching the right engineer to each task, raising jobs on the CRM, and handling servicing and maintenance requests related to plumbing, gas, and air conditioning from clients.

Key Responsibilities:

• Schedule jobs and match the right engineer to each task.
• Raise jobs on the CRM system.
• Handle servicing and maintenance requests from clients, including plumbing, gas, and air conditioning.
• Work to different time frames, typically one month in advance, unless dealing with emergency call-outs.
• Complete compliance paperwork accurately and timely.
• Work closely with the servicing manager, but this role is not client-facing.

Requirements:

• Strong organizational and scheduling skills.
• Experience with CRM systems.
• Knowledge of plumbing, gas, and air conditioning servicing and maintenance.
• Ability to work to different time frames and handle emergency call-outs.
• Attention to detail and ability to complete compliance paperwork.

If you are a proactive individual with excellent coordination skills and the ability to work closely with the servicing manager, we would love to hear from you.