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Administrator/Reception Crematorium

Job Description - Administrator/Reception Crematorium

Administrator (Crematorium)
Location: Guildford Crematorium, Godalming, Surrey
Pay: £15.66 per hour (LTD)
Contract: Full-time, Office-Based | May to October (6–9 months, with possible extension to January)
Hours: Mon–Thurs 8:30am–5:00pm | Fri 8:30am–4:30pm
Start Date: ASAP

We are seeking a reliable and proactive Administrator to join the team at Guildford Crematorium. This is an excellent opportunity to contribute to a meaningful public service in a supportive and respectful environment. The role requires a highly organised and detail-oriented individual with strong communication and administration skills, alongside front-facing reception duties.

Key Responsibilities:
  • Input and process legal and medical documents related to cremation bookings

  • Handle reception and telephone duties with professionalism and sensitivity

  • General office support including scanning, filing, booking appointments, and record keeping

  • Liaise with coroners, GPs, and funeral directors to resolve queries on paperwork and appointments

  • Assist with the collection of memorials, ashes, and documentation by families and funeral directors

  • Process and allocate finances for webcasts and tribute services

What We’re Looking For:
  • Strong administration experience and high accuracy in data entry

  • Excellent communication and interpersonal skills, ideally from a customer service background

  • Proficient in Microsoft Office and general IT systems

  • Highly organised with the ability to prioritise and take initiative

  • Team player who can also work independently

  • Conscientious with strong attention to detail

  • Flexible and adaptable to changing priorities

  • A basic DBS check is required

Additional Information:
  • This role is 100% office-based – remote or flexible working is not available

  • On-site parking is provided

  • Full training will be delivered through a phased approach

  • Applicants must be available for the full 6–9 month period

  • In the event of a Covid lockdown, you must be willing to continue working on site in Covid-safe conditions

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