Rate: £25.00 per hour (umbrella)
Term: 6 months initially
Hours per week: 37
Location: Hybrid (1 day per week in Surrey office)
We are seeking a proactive and empathetic Recovery Officer to join the Income & Assessments team on a 6 -month interim basis. This role focuses specifically on the recovery of Adult Social Care (ASC) charges, supporting the wider Recovery Team in maximising income for the Local Authority while maintaining a professional and sensitive approach with vulnerable residents.
This role plays a vital part in ensuring the recovery of outstanding ASC charges, while maintaining a sensitive and professional approach when working with vulnerable residents and complex cases. You’ll be responsible for managing a caseload of debt recovery matters, engaging with service users and their representatives to resolve queries and negotiate payments. You’ll also work closely with internal teams and external partners to ensure accurate record -keeping, compliance with statutory guidance, and effective resolution of disputes.
Key Responsibilities:
- Proactively recover Adult Social Care debt using appropriate recovery methods.
- Manage a caseload of ASC debt recovery matters, including complex and sensitive cases.
- Engage with service users and their representatives to resolve queries and negotiate payment plans.
- Liaise with internal teams, care providers, and external stakeholders (e.g., enforcement agents, voluntary sector).
- Prepare documentation for court hearings and write -off cases.
- Administer the Deferred Payments Scheme, ensuring legal and financial safeguards are in place.
- Support the Senior Recovery Officer with reporting and service development.
- Ensure compliance with relevant legislation and best practice in ASC debt recovery.
Benefits
We believe employee benefits should go beyond just a free drink
or fruit bowl. What’s more, we believe you should get to choose perks
that suit your lifestyle. That’s why we’ve partnered up with the
global benefits and rewards provider Perkbox, to offer something for
all of our people.
Here’s what you can look forward to:
Perks Hub
- Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks; such as free coffees,
breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
Wellness Hub
- Easy to follow videos for everything from yoga exercises, to
strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all
your devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to a
qualified counsellor
Celebration Hub
Working with us means you're always part of Team BSS - celebrate
and recognise fellow contractors, whether they're across the desk or
across the world
Company polls where everybody can vote for the winners
Culture Hub
- A single place to find company updates, photos, benefits
information and lots more!
- Stay in the loop with what’s happening by accessing Culture
hub anywhere, at any time
Pre -Compliance Checks for Successful Applicants:
At BSS, we uphold the highest standards of screening and trust
for every role. Successful applicants will undergo a comprehensive
pre -compliance process in line with the Baseline Personnel Security
Standard (BPSS). This includes:
- Identity Verification: Confirming
the authenticity of your identity documents.
- Employment History
Checks: Reviewing your occupation history for the past
3 -5 years (depending on client requirement).
- Right to Work
Verification: Ensuring you have the legal
right to work in the UK.
- Unspent Conviction Check: Conducting a Basic DBS
Check to reveal any unspent convictions.
These checks are crucial in ensuring a secure and trustworthy
work collaboration, aligning with best practices used in government
and public sectors. While primarily standard in these sectors, our
adoption of pre -compliance checks across all roles reflects our
commitment to maintaining the highest standards of integrity and trust
in our recruitment process.
Equal Opportunities
Business Smart Solutions are a Recruitment Agency - We hire
talented and passionate people from a variety of backgrounds because
we want our global worker base to represent the wide diversity of our
clients. If you’re excited about a role but your past experience
doesn’t align perfectly with every bullet point listed in the job
description, we still encourage you to apply. If you're passionate
about working for a role in local government and share our company
values, we encourage you to apply.
BSS is proud to be an equal opportunity employer. We do not
discriminate in hiring or any employment decision based on race,
color, religion, national origin, age, sex (including pregnancy,
childbirth, or related medical conditions), marital status, ancestry,
physical or mental disability, genetic information, veteran status,
gender identity or expression, sexual orientation, or other applicable
legally protected characteristic. BSS considers qualified applicants
with criminal histories, consistent with applicable UK law. If you
need assistance or an accommodation made due to a disability, please
let your recruiter know.
Armed Forces Covenant
We endeavour in our business dealings to uphold the key
principles of the Armed Forces Covenant, which are:
- No member of the Armed Forces Community should
face disadvantage in the provision of public and commercial
services compared to any other citizen
- In some circumstances special treatment may be
appropriate especially for the injured or bereaved.
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