Agency Operations Manager

Job Title: Operations Director
Contract Type: 6-Month Fixed Term Contract (with potential to extend)
Location: Shoreditch, London
Hybrid Working: In-office Tuesday-Thursday, WFH Monday & Friday
Salary: £70,000 per annum (pro rata, dependent on experience)
Line Management: None

A fast-growing, award-winning marketing agency is seeking an experienced Operations Director to support its next phase of growth. With a collaborative culture and a growing portfolio of global clients, the agency is now looking to professionalise and scale its operations to match its ambitious plans.

This is a newly created leadership position, ideal for a strategic operator who thrives in high-growth environments. You'll lead the design and implementation of end-to-end operations-from workflow optimisation and resource planning to commercial performance and infrastructure scaling.

Reporting into the senior leadership team, you'll bring structure and clarity to the agency's ways of working, enabling teams to deliver efficiently, profitably, and at pace. You'll also play a key role in driving culture, performance and future readiness.

• Develop and lead the agency's operational roadmap and strategy.

• Introduce scalable systems, processes, and delivery models.

• Align operational practices with commercial growth and performance goals.

• Promote a culture of clarity, accountability, and continuous improvement.

• Oversee delivery operations across multiple functions (creative, paid, strategy, influencer).

• Design and implement efficient, scalable workflows and delivery practices.

• Manage and optimise tools like Monday.com to ensure accountability and visibility.

• Lead agency-wide resource planning and utilisation forecasting.

• Proactively identify and resolve operational risks and delivery issues.

• Define and track operational KPIs (e.g., delivery times, margin, quality benchmarks).

• Work with finance and client leads to improve scoping, resourcing and profitability.

• Design scalable team structures to support agency growth.

• Introduce role clarity, progression pathways, and onboarding processes.

• Oversee GDPR and data compliance, particularly in relation to third-party data.

• Ensure documentation and contract governance across client, talent, and freelance partners.

• Significant experience in a senior operational role within a high-growth agency or creative business.

• Proven success in building scalable systems, processes, and delivery infrastructure.

• Strong commercial skills, particularly in project delivery, utilisation, and margin improvement.

• Hands-on expertise in workflow platforms and operational tools.

Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.