Allocations Officer - Temporary Accommodation

Adecco is seeking to appoint TWO dedicated and knowledgeable Allocations Officer to join our Clients Housing Demand team. This is a key role within the Regeneration & Housing Directorate, responsible for the effective implementation of the Council's Housing Allocation Scheme and the allocation of both permanent and temporary accommodation.

• Temporary Accommodation - Allocations Officer
• Public Sector - Local Authority
• Temporary Role - 3 months with likely extension
• Full Time - Monday to Friday, 35 hours per week
• £22.33 per hour PAYE / £29.58 per hour Umbrella

The first two weeks in post, you will be expected in office for training. The role will be then hybrid working, with 2 days per week in office in Ealing, 3 days working from home.

In order to be considered, you must have:

- A minimum of 1 year allocations experience

- A minimum of 1 year housing experience

- Strong customer service experience

- Housing system experience

- Microsoft Packages experience

The successful candidate will be responsible for advertising and letting Council and Registered Provider (RP) properties, providing high-quality housing advice to residents, and ensuring the Council meets its housing obligations and targets. The role also involves close collaboration with internal departments and external housing partners to ensure the efficient and equitable allocation of housing resources.

• Administer the letting of social housing in accordance with the Council's Housing Allocation Scheme.
• Provide comprehensive advice to applicants regarding housing options and rehousing prospects.
• Liaise with Registered Providers to monitor nomination agreements and ensure compliance.
• Support the delivery of estate regeneration programmes and decanting processes.
• Allocate temporary accommodation, including hostels, PSL units, and private rented sector offers.
• Contribute to service improvement initiatives and policy reviews.
• Maintain accurate records and produce statistical reports to support departmental performance.
• Represent the Council in meetings and respond to enquiries from residents, elected members, and other stakeholders.

Essential Knowledge, Skills & Abilities:

• Sound understanding of housing legislation, including the Housing Act 1996 (Part VI), homelessness duties, and relevant case law.
• Familiarity with Choice Based Lettings and the provision of temporary accommodation.
• Strong interpersonal and communication skills, with the ability to assess housing needs and provide tailored advice.
• Proficiency in using IT systems to maintain accurate records.
• Ability to work independently and collaboratively within a team environment.
• Experience in managing projects and contributing to service development.

Essential Experience:

• Previous experience in a housing allocations setting within a local authority, registered provider, or private sector organisation.

Essential Qualifications:

• A minimum of five GCSEs (or equivalent), including English and Mathematics.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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