Application Assistant

Your new company
Regulatory company based in Manchester city centre are recruiting to cover an increase in workload intimally for 2-3 months. This role is hybrid, and you will be expected to work in the office 3 days a week.
Your new role
You will be managing applications from professional bodies. Reviewing, processing and allocating them in line with strict company procedures and policies. Handling enquiries from external and internal teams regarding applications and identifying potential concerns to your team leader. You will need to ensure you deliver excellent levels of customer service in all contact with customers, responding to queries over the phone and in written correspondence. Due to the nature of the business, you will be working in line with strict policies and regulations, you will need to adhere to these whilst meeting deadlines and SLAs. You will also be expected to maintain case records and manage hard copies and electronic documents and correspondence.
What you'll need to succeed

• Strong communication with the ability to adapt to meet the needs of internal and external customers, diffuse difficult situations using empathy and sensitivity.
• Experience of preparing written communication in a professional manner
• Ability to liaise confidentially to work well as part of a team
• Experience of working with policies and procedures, i.e. GDPR
• Experience of working in a fast-paced team and meeting strict deadlines with minimal supervision
• Previous experience of managing applications in a regulated environment

What you'll get in return
35 hour working week, Monday to Friday
3 days office based, 2 days working from home
£13.27 per hour plus holiday pay
Central Manchester offices in vibrant part of town
Supportive and inclusive work environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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