Application Support Specialist

Front Office Infrastructure & Application Support Specialist

Business Area:

Global Markets - Front Office Production Support
(Global Banking & Markets / Corporate & Institutional Banking)

Job Type:
Mission:

As part of the Front Office Support team, you will provide technical and functional support to traders, sales, and quantitative teams. You will ensure the availability, performance, and resilience of market-facing applications and the underlying infrastructure.
You will work in close collaboration with development teams, infrastructure teams, and vendors to resolve incidents and improve production stability.

Key Responsibilities:

Operational Support:
* Provide Level 1.5 / Level 2 support for Front Office trading applications, market data platforms, and market connectivity.
* Ensure incident resolution within agreed SLA/SLOs.
* Monitor critical systems using tools like Dynatrace, Splunk, Zabbix, etc.
* Perform daily health checks, deployments, and recovery procedures.

Incident & Problem Management:
* Take ownership of incidents, coordinate resolution across IT teams and vendors.
* Conduct post-incident reviews (PIRs) and contribute to problem management.
* Write and maintain runbooks, SOPs, and technical documentation.

Infrastructure Management & Automation:
* Perform system administration tasks on Windows and Linux servers (basic).
* Manage and troubleshoot middleware (Tomcat, MQ, Kafka).
* Automate recurring tasks using PowerShell, Bash, or Python scripts.
* Contribute to Infrastructure as Code (IaC) initiatives using Terraform, Ansible.
Business/Market Knowledge:
* Understand Front Office processes and market data flows.
* Support trading desks during market hours (Equities, FX, Rates, Derivatives).

Continuous Improvement:
* Drive process improvements in monitoring, alerting, and release management.
* Collaborate on the move toward Cloud (AWS / Azure / Private Cloud) and DevOps practices.

Key Skills and Experience Required:

? Technical Expertise:
* Windows Server & Linux administration (basic to intermediate).
* Middleware: Tomcat, MQ Series, Kafka.
* Databases: Oracle, MS SQL Server, PostgreSQL (SQL basics).
* Cloud exposure (AWS, Azure, or private cloud environments).
* Scripting: PowerShell, Bash (Python is a plus).
* Monitoring: Dynatrace, Splunk, Zabbix, Grafana.
* Familiarity with networks and market connectivity (FIX protocol, Bloomberg, Reuters).

? Application & Market Knowledge:
* Previous experience supporting trading platforms (Murex, Sophis, Calypso, or in-house platforms).
* Understanding of financial instruments: Equities, FX, Rates, Derivatives.
* Market data feed experience (Bloomberg, Reuters, ICE) is a strong plus.

? Processes & Tools:
* ITIL: Incident, Change, and Problem Management.
* CI/CD tools (Jenkins, GitLab CI, etc.).
* Familiarity with Agile / DevOps environments.

? Soft Skills:
* Strong problem-solving mindset and ability to work under pressure.
* Excellent communication skills in English (French is a plus).
* Ability to interact with Front Office users (traders, sales, quants).

?

?? Qualifications:
* Bachelor's/Master's degree in Computer Science, Engineering, or related fields.
* 3-7 years of relevant experience in Application Support, Production Support, or Infrastructure roles in Investment Banking / Financial Markets.

?

? Working Hours & On-call:
* Support coverage during market hours (7 am - 7 pm rotating shifts).
* On-call rotation (24/7) for critical incident support.