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Assistant Duty Officer

• Temporary (ASAP - September 2025)

• Location: East Grinstead

An exciting opportunity to join an award winning company , where you will provide essential support and guidance to members in need of assistance. This role is perfect for individuals with a passion for the great outdoors and a commitment to delivering exceptional member care.

Day-to-day of the role:

• Efficiently manage all incoming and outgoing telephone calls and emails in a professional and courteous manner.

• Maintain clear and complete records of each assistance case and follow through to completion.

• Escalate any service failures or potential problems to the Deputy Manager or Business Manager.

• Advise members and answer queries regarding claims relating to Club overseas holiday policies.

• Work within a rota to cover a 35-hour working week between 8am and 9pm, Monday to Sunday, including Bank holidays.

Required Skills & Qualifications:

• Good standard of education, including English Language GCSE or equivalent.

• High level of organisation and ability to work well as part of a team.

• Capability to manage multiple assistance cases and prioritise effectively.

• Ability to remain calm and focused under pressure.

• Driven by providing the highest level of member care and service.

• Excellent verbal and written communication skills.

• Proficiency in French, Spanish, German, or Italian is essential.

Benefits:

• Competitive salary.

• Full training provided.

• Leave and lieu time available where applicable.

• Opportunity to work with a diverse team in a respected organisation.

• Engage with a community that shares a passion for the great outdoors.

To apply for the Assistant Duty Officer position, please apply on line and Claire will be in touch