ASB Case Manager

ASB Case Manager

We are seeking an ASB Case Manager to deliver a proactive and people-focused approach to tackling anti-social behaviour (ASB) and creating safer communities.

Role Overview:

• Investigate and resolve ASB, nuisance, and hate crime cases within social housing communities.
• Take ownership of a caseload of ASB cases, supporting victims and enforcing appropriate actions.
• Act as the lead officer for hate crime and domestic abuse cases, ensuring proper intervention and support.
• Provide training on ASB legislation, policies, and best practices to internal teams and external partners.
• Work closely with police, community groups, and partner agencies to prevent and reduce ASB.
• Gather evidence, prepare witness statements, and attend court when required.
• Oversee the administration and management of approximately 2,800 social housing properties.
• Ensure compliance with housing laws, safeguarding procedures, and data protection policies.

What You'll Need:

• Experience in ASB case management within a local authority, housing, or similar setting.
• Strong knowledge of ASB legislation, housing law, and enforcement processes.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently and as part of a team, managing a varied caseload.
• Experience in working with external agencies and legal professionals.
• IT proficiency and the ability to maintain accurate case records.