ASB Case Officer

? ASB Case Officer - Westminster City Council
?? Location: Westminster, London (Agile Working)
?? Rate: £30 per hour (Umbrella)
?? Contract: 3+ Months (with potential for extension)

Are you passionate about safer communities and making a real difference in people's lives? Westminster City Council is looking for a dedicated and experienced ASB Case Officer to join our Housing Services team on an interim basis.

As an ASB Case Officer, you'll manage a varied caseload of Anti-Social Behaviour reports from residents, investigating concerns and delivering practical, person-centred resolutions. You'll play a key role in promoting safety and wellbeing across our communities, working closely with residents, internal colleagues, and external partners like the police and mental health teams.

• Investigate ASB reports, develop action plans, and conduct interviews, door knocks, and resident surgeries (some evenings required).

• Collaborate with police, social care, and support services to tackle ASB in the community.

• Provide consistent updates and support to residents, referring to services like Victim Support.

• Prepare formal documentation and attend court proceedings where required.

• Contribute to local ASB projects and initiatives in hotspot areas.

• Minimum 2 years' experience managing ASB or a similar caseload.

• Confident in working independently with members of the public, often in challenging circumstances.

• Strong interpersonal skills, empathy, and a community-first mindset.

• Able to work in a fast-paced, agile environment and comply with GDPR and safeguarding protocols.

• Familiarity with legal processes and enforcement in relation to ASB is desirable.