Assessment Officer

Enfield Council is looking for an experienced Assessment Officer to join our dynamic Financial Assessment and Income & Debt team. This pivotal role involves delivering a high-quality, customer-focused financial assessment and collection service across the Assessment Hub.

As a member of a pooled resource team, you will be responsible for assessing income-related benefits, managing complex enquiries, engaging with vulnerable customers, and supporting process improvements and automation within the team. This is a fantastic opportunity for someone who is adaptable, detail-oriented, and committed to delivering efficient public services.

• Accurately process income-related claims and assess financial circumstances in line with legislation and council policy

• Communicate effectively with a wide range of customers and stakeholders, both verbally and in writing

• Provide guidance and technical advice to residents on financial assessments and collection services

• Maintain accurate records and support the delivery of service improvements

• Collaborate with managers and other teams to ensure a seamless, integrated service

• Contribute to projects and continuous service development within the Assessment Hub

Essential:

• Proven experience in financial assessments or income collection services

• Ability to work as part of a flexible, multi-skilled team

• Excellent customer service skills with the ability to manage sensitive conversations

• Strong IT skills and the ability to quickly learn new systems

• Good written and verbal communication skills

• Commitment to continuous professional development

Desirable:

• Knowledge of local authority benefits systems and welfare legislation

• Relevant qualification in business administration or local government services

• Be part of a team that's central to ensuring fair access to financial support across Enfield

• Opportunity to influence service delivery and contribute to innovation

• Gain experience in a large, forward-thinking local authority

• Hybrid working options available (subject to service needs)