Assistant Finance Officer - Local Authority

• Pay Ratey: £12.60 to £15.08 per hour via PAYE depending on experience
• Location: Sheffield, Remote (one day per month) with initial training in-office (one day per week for 6 weeks)
• Job Type: Full-time, Temporary

Join our council's finance team as an Assistant Finance Officer, where you will play a crucial role in managing incoming payments, ensuring accurate payment allocations, and supporting customers with their financial queries. This position offers a mostly remote working setup, with initial training conducted in-office.

• Income Management: Handle incoming payments such as council tax and enforcement fines, ensuring they are allocated to the correct accounts.
• Payment Allocation: Investigate payments without clear references and allocate them appropriately to avoid financial discrepancies.
• Suspense Accounts Management: Manage payments held in suspense accounts while coordinating reminders and recovery actions.
• Customer Interaction: Engage with customers, particularly those with outstanding low debts, to offer payment solutions and resolve account holds.
• Refunds Processing: Handle the processing of necessary refunds efficiently.
• Direct Debits: Oversee and resolve issues related to Direct Debit collections.
• Team Support: Collaborate with team members in a busy environment, showing flexibility and a commitment to collective goals.

• Experience: Prior experience in customer service is required as well as, finance, accounts receivable, banking, or mortgage sectors or similar.
• Technical Skills: Proficiency in Microsoft Office and familiarity with financial software.
• Communication: Strong written and verbal communication skills are essential for dealing with customer queries and internal communications.
• Problem-Solving: Ability to address and resolve issues efficiently and effectively.
• Adaptability: Must be flexible and open to changes in a dynamic work environment.

• Flexible Working Conditions: Mostly remote work with minimal in-office attendance required.
• Professional Development: Opportunities for skill enhancement and career progression within the council.
• Supportive Team Environment: Work within a supportive team that values collaboration and innovation.

To apply for the Assistant Finance Officer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.