Assistant Housing Officer - Grade 3

Your new company
Birmingham City Council is the largest local authority in the UK, committed to delivering high-quality services to its community. The council is currently recruiting for a Housing Solutions & Support Case Worker to join its dedicated team tackling homelessness across the city. This is a fantastic opportunity to contribute to meaningful change and support some of the most vulnerable individuals in society.

Your new role
As a Housing Solutions & Support Case Worker, you will be part of a team managing homelessness applications from single individuals. The team receives around 350 approaches per week, distributed amongst multiple team members.Your responsibilities will include managing a caseload of homelessness applications. Contacting clients to assess their housing situation and determine priority need. Identifying suitable housing options and referring clients to relevant support services (e.g., substance misuse, mental health) to prevent tenancy breakdowns, also providing support in cases of tenancy breakdown and helping clients secure alternative accommodation and building and maintaining strong relationships with landlords and external support services.

What you'll need to succeed
To thrive in this role, you will need to be:

• Proactive
  - able to take initiative and manage a busy caseload effectively.
• Assertive
  - confident in decision-making and communication with clients and partners.
• Empathetic
  - understanding the complex needs of vulnerable individuals and working to break the cycle of homelessness.
• Experienced in housing or support services.

What you'll get in return
By joining this team you will have access to a remote working arrangement, the opportunity to make a real difference in the lives of vulnerable individuals, experience working with one of the UK's largest local authorities and a supportive team environment and further experience working in a large organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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