Band 3 Administrative Support Officer

Your new company
A large public sector organisation based in Belfast is recruiting for a Band 3 Business Services System Administrative Support Officer.

Your new role
You will be the first point of contact for all customers and clients and manage any queries or questions. As well as managing issues, you will be responsible for providing high-quality administrative support to the respective service area, and maintaining effective systems and procedures.
Key responsibilities include:

• Accurately inputting, processing, and validating data within set timeframes.
• Supporting the analysis and monitoring of statistics and information.
• Assisting users with BST application compatibility issues across devices and browsers.
• Preparing reports, documents, and proposals, and offering routine advice and guidance.
• Contributing to the development of service protocols, procedures, and systems.
• Delivering a consistently high standard of service to staff, customers, and suppliers.
• Responding to system administration requests in line with policy and procedures.
• Applying timely adjustments to BSTP systems within governance and SLA requirements.
• Managing system interfaces and communicating planned downtimes.
• Participating in FPL system testing cycles.
• Supporting the resolution of escalated issues and communicating system-related concerns to the Business Services Team Leader.
• Providing customer service support for non-technical application queries.

What you'll need to succeed
Essential- Section 1:1) A minimum of 5 GCSE's to include English Language and Maths (Grades A-C) or equivalent qualification OR

2) One year's relevant experience*(*Relevant experience is defined as master data management experience (including data input, data analysis, dealing with data issues, following regional procedures and governance) and systems administration experience (including following procedures and adhering to stringent governance, authorisation and controls).

Essential- Section 2:

• Must have knowledge and experience in the use of information technology to include Microsoft Office
• Ability to use your own initiative and work independently or as part of a team to ensure that performance targets and objectives are met.
• Ability to prioritise work to achieve set deadlines
• Effective communication skills, orally, written and electronically
• Knowledge of Health and Social Care, including current trends
• Experience of engaging with a wide range of HSC stakeholders to achieve successful outcomes in the development, implementation and support of HRPTS or FPL systems

What you'll get in return
1. Full-time hours
2. The hourly rate is £12.31
3. Belfast city centre location
4. Access to learning and development courses
5. Access to retailer discounts

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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