Benefits & Local Taxation Assessor

Adecco are looking for SIX dedicated and detail-oriented Benefits & Local Taxation Assessor to join our clients Council Tax and Benefits team. This is your chance to play a vital role in supporting Newham residents by ensuring fair and timely administration of Council Tax and Housing Benefits.

• Benefits & Local Taxation Assessors
• Public Sector - Local Authority
• Full Time - Monday to Friday, 36 hours per week
• Temporary Role - 5 months (possible extension)
• £20.74 per hour PAYE / £26.92 per hour Umbrella
• IT equipment provided
• Hybrid Working - based in East Ham on Tuesdays and Fridays, remainder is remote
• ASAP start

• Assess and process Housing Benefit and Council Tax Reduction claims accurately and efficiently.
• Determine Council Tax liability, manage billing, collection, and enforcement.
• Handle complex and sensitive enquiries, including home visits and support for vulnerable residents.
• Reconsider decisions and respond to appeals in line with legislation and policy.
• Identify and report fraud, and distinguish between non-payment and genuine hardship.
• Support continuous improvement by contributing to service reviews, policy updates, and system enhancements.
• Use digital tools and IT systems to manage cases, track performance, and communicate effectively.
• Mentor and support colleagues, especially at SO2 level, including training and quality assurance.
• Respond to complaints and assist in preparing responses to MPs, Members, and Ombudsman enquiries.
• Participate in outreach events, forums, and community engagement activities.
• Collaborate with internal teams and external partners to ensure seamless service delivery.
• Maintain compliance with GDPR, FOI, and all council policies and procedures.

• In-depth knowledge of Housing Benefit, Council Tax, and related legislation.
• Experience in a customer-facing, public service environment.
• Strong communication, analytical, and IT skills.
• Ability to manage a varied workload and meet deadlines.
• A team player with a proactive, flexible, and inclusive approach.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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