Benefits, Taxation and Income Officer - REMOTE

Benefits, Taxation and Income Officer - REMOTE

• Job Type: Full-time, Temporary Contract
• Location: Barnsley S70
• Salary: £13.26 PAYE per hour (Umbrella rate available)

We are seeking a dedicated Benefits, Taxation and Income Officer to join our team. This role involves providing a comprehensive service in areas such as Benefits, Council Tax, Non-Domestic Rates, Free School Meals, and the recovery of monies owed. The position also includes customer service responsibilities within a dynamic financial services environment.

Day-to-day of the role:

• Carry out assessments of free school meals, various types of housing benefits, and council tax support, including areas of subsidy loss and discretion.
• Assist in providing a comprehensive Non-Domestic Rates Service and Council Tax Service, dealing with the administration and maintenance of accounts and the award of discounts, exemptions, and reliefs to ensure correct billing.
• Contribute to an effective debt recovery service.
• Undertake telephone duties, particularly with regard to the division's crosscutting telephony team, in line with wider customer services principles.
• Respond to, investigate, and resolve complex queries, handle complaints and difficult customers, ensuring a customer-focused service, and keeping them informed of progress and actions.
• Input, check, and maintain accurate records using specialist systems, ensuring information is stored appropriately and confidentially.
• Assist in the preparation of data and statistical returns to support effective compliance management.
• Administer documentation and correspondence related to Benefits, Taxation, and Income, assisting in the delivery of performance linked to corporate objectives and development of actions to address exceptions.

Required Skills & Qualifications:

• Experience working in a Financial Services environment.
• Proven experience in customer services and debt collection.
• Excellent communication and interpersonal skills, with the ability to communicate clearly and effectively in both written and verbal formats with the public, other employees, and external organisations.
• Strong decision-making and judgment skills, capable of handling and processing large amounts of complex manual and computerised information with accuracy and confidentiality.

Benefits:

• Access to a dedicated consultant who will provide ongoing support.
• Secure and easy-to-use online timesheet system.
• Self-service portal for managing holiday requests, payslips, and other employment documents.
• Access to free training, discount clubs, healthcare options, and Reed rewards.
• Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
• Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.

To apply for the Benefits, Taxation and Income Officer position, please submit your CV ASAP.