Bereavement Services Advisor

Client

Local Authority in Croydon

Job Title

Bereavement Services Advisor

Pay Rate

£18.33 an hour PAYE

Hours

36 Hours a week(Mon-Fri) 9AM-5PM

Duration

3 Month contract

Location

FULLY OFFICED BASED 5 DAYS A WEEK (Croydon Crematorium Office)

Description

Role Purpose:

To act as a primary contact, providing sympathetic support and advice to the bereaved and other service users. To provide a range of general duties to assist Bereavement Services in providing a service in line with specified standards and customer demands.

DUTIES:

• To act as a primary contact, providing sympathetic support and advice to the bereaved and other service users.

• To use initiative to resolve queries, complaints and enquiries and follow through to completion.

• To liaise closely with all other staff to ensure an integrated and consistently high level of customer service.

• Individuals are to take full responsibility for all tasks whilst working in each specific area of responsibility.

• To take full responsibility for all tasks whilst working in each specific area of responsibility.

• To prioritise workload on a daily basis to reflect the fluctuating flow of customer demands.

• To meet with customers who may have experienced bereavement in order to:

- Establish their needs and circumstances;

- Discuss and advise on burial, cremation and memorial options

-Handle boxed cremated remains when handing them back to funeral directors and or families

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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