Billing & Collection Officer

Teqniq is searching for a Billing & Collection Officer to work in the public sector.

35 hours per week.

4 months contract.

09:00-17:00

Job Description:

Ensure that all Council Tax, Business Rates, Adult Social Care Debt, Parking and Road Traffic, Sundry Debt and Housing Benefit Overpayments is billed, collected and recovered in accordance with prevailing legislation, case law, local policy and procedures. Billing activities include for all lines of debt; identification of the correct liable parties and liability dates, nature of service provided, assessing entitlement to discounts exemptions, reduction and refunds, the maintenance of accurate billing and invoicing records for all customers, database management across all lines of revenue and debt.

To effectively resolve customer and stakeholder enquiries related to the administration, billing and recovery of all debts to a consistently high quality and so as to maximise collection and recovery of outstanding liabilities.

To ensure that all debts progress through the appropriate recovery process to maximise collection and minimise arrears outstanding for previous years. Carry out collection of all revenue and debt in an efficient and objective manner, taking account of customers’ individual circumstances and ability to pay but at the same time paying attention to the financial interests of the Council in terms of maximising collection.

To carry out all duties in accordance with relevant legislation and guidance, Council policies, procedures and standards to ensure the delivery of excellent services to customers.

Knowledge (please specify all essential criteria):

Proficient in Maths & English.

Knowledge and experience of providing a customer focussed advice, information, enquiry, transactions and complaints handling in a demanding customer facing environment across various access channels (face to face, telephone, post and online).

A broad understanding of Council Tax and Debt recovery.

Good knowledge of Microsoft Outlook, Excel and Word packages and the ability to effectively use a range of IT systems and applications.

TEQ-0525-5268992

INDJS1

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.