Bookings Administrator

Job Advert: Bookings Administrator

Location: Crawley, West Sussex

Hourly Pay: £12.21 - £12.82 per hour

Days of work: Monday to Friday (you will be required to work 1 weekend day a month with 1 weekday back in lieu)

Role Type: Temp to Perm

First Recruitment Services are delighted to be supporting our reputable client in their search for a Bookings Administrator on a temp to perm basis. This is an excellent opportunity for an individual who has experience within the healthcare sector, and the ability to provide exceptional customer service.

Booking Administrator Duties:

• Act as the first point of contact for all patient enquiries face to face and on the phone
• Responsible for scheduling outpatient appointments, alongside all associate appointments according to clinical urgency
• Ensure that the vetting process is followed in-line with departmental policies, for all new referrals
• Liaising with patients professionally and within the accurate timeframes
• Ensure each patient is treated as an individual, making sure any individual needs and requirements are met
• Liaise with medical, allied health professionals and medical staff as required
• Responded to patient queries and concerns within a timely manner, escalating to team leaders and/or line managers as appropriate
• Responded to correspondence within the correct time frame
• Have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity

Bookings Administrator Requirements and Education:

· Excellent communication skills

· Good IT Skills

· Good organisational skills

· Flexible approach

· Previous healthcare experience is advantageous but not essential

· Previous experience working within customer service is advantageous but not essential

Working for First Recruitment as a temporary worker you can expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS approved GP telephone support and prescription services
• Access to the UKs largest employees discount platform
• Specialist medical assistance and support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 access to mental health crisis support and counselling

If you are immediately available and seeking a new role on a temporary to permanent basis, then apply now!

Wild Recruitment Ltd (T/A First Recruitment Services) are acting as an employment business in relation to this vacancy.