Brazilian & Spanish Speaking Customer Advisor - Fully Remote.

Rewards & Benefits on Offer;

• Ongoing training and coaching and progression opportunities
• A fully remote position (UK only) with all equipment provided.
• EAP (Employment Assistance program)
• Free 24/7 counselling, legal & information line
• Employee of the quarter awards (prizes have included trips for two abroad, brand new laptop or tv, yearly gym or cinema membership, beauty and wellness monthly subscription, etc)
• Regular parties and events
• Pension scheme
• Free eye test
• Free flu vaccination
• Monday - Friday working hours, No weekends!

The Company you will be working for;

MTrec Commercial are proudly representing our industry leading client on their search for a Fluent Brazilian/Portuguese speaking Customer Advisor to join their growing team as soon as possible. You do not need to live local, and we are open to applicants that live in the UK. All equipment will be provided though you may have your own suitable workspace at home. If you feel you have the skills and experience required then please apply for an immediate response!

The Role you’ll be doing;

• As a Brazilian/Portuguese speaking Customer Advisor, you will be responsible for conducting professional calls on behalf of our clients to communicate complex information about new technologies, raise product awareness, and assess the requirements of prospective customers. Your key responsibilities will include:
• Conducting calls to generate high-quality leads
• Acquiring, with training, a good knowledge of product features and applications, and utilizing this information efficiently in your communications
• Understanding the needs of prospective customers and reacting accordingly
• Maintaining organized and detailed records of customer interactions
• Researching contacts and considering their requirements prior to communication
• Supporting your colleagues and working as a team
• Embracing our company values
• Delivering a very high standard of quality and professionalism at all times

About You;

• Native/Fluent in Brazilian/Portuguese is essential.
• Fluency in Spanish is preferred.
• Positive attitude and results-driven
• Good team and interpersonal skills
• Confidence to direct the course of a conversation and handle objections
• Well-organized and conscientious, with excellent attention to detail
• Ability to quickly learn new processes
• Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc.)