Business Analyst

Business Analyst

Are you passionate about crafting exceptional customer experiences in the financial services sector? Do you thrive on problem-solving and stakeholder management? If so, we have an exciting opportunity for you!

Contract Length: 6 months (with potential for extension)
Location: Hybrid - Chester (2 days in the office)
Shift Pattern: Flexible - Tuesday and Wednesday or Wednesday and Thursday in office

About the Role:
As a Customer Journey Manager (CJM)/Business Analyst, you will play a pivotal role in shaping the end-to-end customer experience. Collaborating closely with the Product Owner and the wider product team, you will help understand, measure, and orchestrate customer journeys, ensuring that technology and cross-functional integration are at the forefront.

Key Responsibilities:

• Understand:

- Lead the creation of comprehensive customer journey process maps using tools like Visio and Figma.
- Integrate insights from various data sources and systems to enhance customer journeys.

• Optimise:

- Continuously evaluate the effectiveness of customer journeys from a business perspective.
- Foster a mindset of continuous improvement across all processes.

• Orchestration:

- Coordinate cross-functional alignment to ensure seamless customer journeys.
- Build relationships and align accountabilities across teams.

What You Bring to the Table:

• Customer Centricity:

- You promote the value of customer outcomes, anticipate needs, and actively seek customer input to drive targeted solutions.

• Problem Solving:

- You take ownership of solutions, leading analysis and planning to implement effective resolutions.

• Stakeholder Management:

- You excel in developing relationships, building consensus, and influencing priorities through effective communication.

Preferred Skills and Experience:

• Background in financial services is ideal.
• Familiarity with process improvement methodologies such as Six Sigma and Lean.
• Proficiency in tools like Visio and Figma.

Why Join Us?
This is not just another job-it's an opportunity to make a real impact! Join a dynamic team that values innovation and customer satisfaction. Enjoy a flexible work environment that allows you to thrive while contributing to meaningful projects.

Ready to embark on this exciting journey with us? Apply now to become our next Customer Journey Manager and help shape the future of customer experiences in financial services!

Apply Today!
We look forward to welcoming you to our team!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy