Business Support Admin

Job Description:

Title - Business Support Admin

Hours - 35 hours per week

Pay rate - £12.60 per hour

Contract - 6 Months

Location - L3 9SJ, Liverpool (likely to be on site 5 days a week)

Purpose of Role

To provide support to the DLM Technical Unit areas by delivering an efficient service, ensuring all required task and activities are undertaken in a timely manner.

Key Accountabilities

Adhere to all Business Support processes and procedures to ensure Business Delivery & Financial Performance:

Including:

• Accurately sort and screen all incoming new claims distributed to the relevant team / handler within service level agreements.
• Reassign new and existing claims on all case management system as required.
• Use all communication mediums to progress and update claims as required, including but not limited to telephony / text message / on-line portals
• Set up new exposures within Claim Centre and all other case management systems as required.
• Review post to categorise and assign as appropriate.
• Identify and flag any immediate activity that is causing any detrimental risk or cost to the business.
• Maintain an even handler work balance across the department.
• To contribute to continuous improvement for your team and department.
• Use initiative to track work performance and volumes as required.
• Consider alternative ways of working and make recommendations / suggestions as appropriate.
• Run reports and analyse data
• Any other reasonable request as the role develops and evolves.

Values - Leading the way in which we operate:

• Do the Right Thing/Aim Higher/Work Together/Take Ownership/Say it like it is/Bring all of yourself to work.
• Live the Company values in everything you do.
• Seek to identify any control risks, weaknesses and events that may arise in the role.
• Develop self, ensuring professional knowledge is up to date, identify learning and development opportunities that will enhance capability.