Business Support Administrator - SENA

• Annual Salary: £12.65 per hour
• Location: Glenfield 
• Job Type: Full-time (37 hours per week)

We are seeking a dedicated Learning and Development Administrator to provide comprehensive administrative support to our Corporate Learning and Development Service and Management Team. This role involves interacting with a range of customers, internal and external stakeholders, and partners, ensuring that our services are business-focused and efficiently managed.

• Administer all learning and development activities and events, including arranging venues, catering, resources, and maintaining databases and learning management systems.
• Manage electronic calendars for the management team, schedule appointments, arrange travel, and ensure preparation time for meetings.
• Process orders and maintain accurate budget records.
• Maintain and operate filing systems in compliance with data protection laws and confidentiality requirements.
• Organize and administer learning and development events and meetings, including issuing contracts, liaising with external service providers, and preparing and distributing materials and minutes.
• Receive visitors and handle catering and room bookings for Learning and Development events.
• Respond to and screen telephone calls and emails, ensuring high levels of customer care.
• Coordinate incoming and outgoing correspondence, track progress, and prioritize work.
• Undertake research to assist with policy development and skill level assessments.
• Produce typed documents from various sources and maintain the Corporate Learning and Development intranet and other systems.
• Support the Corporate Learning and Development function and related council schemes.

• Proven experience in an administrative role, preferably within a learning and development environment.
• Strong organizational and time management skills, capable of managing multiple tasks efficiently.
• Excellent communication and interpersonal skills.
• Proficiency in using office software packages and managing electronic calendars.
• Ability to work independently and as part of a team.
• Knowledge of data protection laws and confidentiality practices.
• Experience in handling sensitive information and providing high levels of customer service.

• Competitive hourly rate of £12.65.
• Opportunities for professional development in a supportive environment.
• Exposure to diverse learning and development activities.

To apply for the Learning and Development Administrator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.