Business Support Officer

Business Support Officer

• Job Type:  Temporary, Full-Time
• Pay: £13.13 per hour.
• Duration: 6 months
• Location: Wigan, WN1 1YN

We are working with Wigan Council to find a Business Support Officer on a temporary basis. This position involves a blend of administrative support, data management, and customer service, ensuring efficient operations within the team.

Day-to-day of the role:

• Provide administrative support across various areas, including inputting documentation related to housing act notices and civil penalties.
• Handle enquiries efficiently from multiple sources such as telephone, letters, email, and mobile applications.
• Input and extract data from various ICT systems, including our case management system, Locata.
• Set up meetings, take minutes, and monitor the team's inbox, triaging incoming work and responding to enquiries about empty homes within the borough.
• Support in recovering debts from previous Housing Act enforcement.
• Ensure compliance with GDPR by managing data responsibly and maintaining privacy standards.

Required Skills & Qualifications:

• Minimum of 3 GCSEs (A-C or grades 5 to 9), including English Language and Mathematics, or equivalent qualifications demonstrating literacy and numeracy.
• Proven ability to undertake a wide range of technical and general administrative tasks.
• Experience working in a fast-paced environment, meeting diverse demands while maintaining quality and accuracy.
• Strong customer focus with excellent communication skills, capable of interacting with various stakeholders at all levels.
• Proficient in Microsoft Office packages (Word, Outlook, Excel, PowerPoint) and experience with data input and extraction from systems.
• Ability to work with minimal supervision and a keen interest in improving customer experience and operational processes.

If you are interested, or have any questions, please let us know.

Please apply with an updated version of your CV.