Business Support Officer

• Pay Rate: £12.60 per hour paye
• Location: Sheffield City Council
• Job Type: Full-time, Temporary (5 months)
• Office-based role

Sheffield City Council are looking for a dedicated Business Support Officer to join them for a 5 - month period. This role is essential in providing efficient and effective business support to both internal and external customers, ensuring smooth operations within the council's services.

• Provide business support to various service areas within the council.
• Handle incoming phone calls from customers, responding to enquiries by providing advice and information.
• Create a positive impression and uphold the reputation of Sheffield City Council.
• Understand and respond to the needs of customers from diverse backgrounds.
• Manage diaries, take messages, and support the coordination of meetings and events, including note-taking and recording action points.
• Perform general office administration tasks such as purchasing goods and services.
• Engage in a culture of continuous improvement across the service.
• Ensure compliance with current Council Policies and Procedures, including those related to health and safety, equalities, diversity, and inclusion, and safeguarding procedures.

• Experience working in a busy office environment.
• Proficient in Microsoft 365 (Word, Excel, Teams, Outlook).
• Excellent communication skills, capable of handling phone calls and providing clear advice.
• Ability to manage multiple tasks efficiently and adapt to changing priorities.
• Strong organisational skills with experience in diary management and event support.
• Knowledge of current Council Policies and Procedures is advantageous.
• Must be able to converse at ease with customers and provide advice in accurate spoken English as required by The Immigration Act 2016.

To apply for the Business Support Officer position, please send your cv to