Business Support Officer

Job Title: Business Support Officer
Location: Civic Offices, London Borough of Sutton (Hybrid - minimum 1 day per week onsite)
Contract Type: Full-time, Temporary (07/07/2025 - 30/06/2026)
Pay Rate: £18 per hour
Hours: 36 hours per week
IR35 Status: Inside IR35

About the Role:
We are currently seeking a proactive and detail-oriented Business Support Officer to join the Social Care Support Team at the London Borough of Sutton. This role provides critical administrative support across Adults and Children's Social Care, including safeguarding, statutory processes, subject access requests, and complaints handling.

Key Responsibilities:

• Provide high-quality business support to teams across Adults and Children's Social Care.

• Co-ordinate and minute statutory and complex meetings, reviews, panels and conferences.

• Ensure all documentation and reporting meet statutory requirements and deadlines.

• Maintain and update data systems with a strong attention to detail.

• Provide excellent customer service, handling incoming calls, emails and face-to-face queries.

• Manage referrals and applications efficiently.

• Work collaboratively with colleagues, contributing to service development and improvements.

• Ensure compliance with data protection, confidentiality and information governance policies.

Skills & Experience Required:

• Proven experience in a similar business support or admin role, ideally within social care.

• Strong minute-taking skills, including safeguarding and complex meetings.

• Excellent IT skills - confident in using a range of business software.

• Ability to prioritise workload, manage time effectively, and work independently.

• Excellent communication and interpersonal skills.

• High attention to detail and accuracy.

• Typing speed of 50+ words per minute is essential.

• Strong understanding of confidentiality and information governance.

Additional Information:
This is a hybrid role requiring attendance at the Civic Offices at least one day per week, with additional in-office days as required.