Business Support Officer

Company : Cra Group Recruitment And Payroll

Job Type : Contract

Birmingham, United Kingdom

Job Description - Business Support Officer

3 months contract with a local authority

Job Purpose

To proactively and independently support Social Work or other Trust staff ensuring processes are maintained in a timely and accurate way, that solutions to issues are made in line with delegated authority and in line with policy so that the best outcomes are achieved for Children Young People and Families.

Key Duties/Accountabilities

Provide high quality business support services to internal/external customers, within the parameters of the services’ business agreement.

Responsible for administration and routine management of a range of efficient administrative processes and procedures in order to support the operation of the service area ensuring accuracy and timely outcomes.

Act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to business support assistants.

Monitor and supervise work of a small team, including line management as required, and proactively manage any potential risks and/or conflicting priorities.

To demonstrate positive personal behaviours, being a positive role model and championing the organisations vision and values.

Oversee the provision of an effective customer response service and take independent decisions on less routine enquiries.

Organise, support and document sensitive meetings in the appropriate manner producing outputs in a timely manner.

Essential Experience Required

Experience of managing a number of conflicting priorities, the ability to organise own workload and decide priorities.

Experience of managing a group of staff ensuring clear expectations and driving outcome focused performance.

Experience of handling and processing manual or computerised information.

Essential Qualification Required

Good literacy and numeracy skills.

Good ICT skills.

Additional information to note

Working hours: 36.50 hours per week.

The role closes on 24th Aug 2025, apply ASAP.

Requirements

Requirements

Experience of managing conflicting priorities and staff.

Good literacy, numeracy, and ICT skills.

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Business Support Officer

Job Description - Business Support Officer

Requirements

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