The Business Support Officer plays a crucial role in providing frontline reception and administrative support within a busy Housing Options Service. This position is vital for ensuring a professional, welcoming, and efficient first point of contact for residents seeking housing support. The role involves managing enquiries, offering guidance on available services, and supporting officers by updating and maintaining information on bespoke IT systems, thereby contributing to the effective delivery of the councilâs housing services.
Responsibilities
Handle incoming calls and emails from the public, carers, families, and professionals regarding Adult Care services.
Use strength\-based conversation techniques to understand customer needs and support positive outcomes.
Assess enquiries to determine urgency, risk, and appropriate referral routes, including safeguarding concerns.
Provide clear information, advice, and guidance based on policies, procedures, and available support pathways.
Assist the HR Recruitment & Resourcing Team with administrative tasks such as scheduling interviews, processing documentation, and updating applicant records.
Maintain accurate and confidential records in HR systems, supporting compliance with council policies and employment processes.
Requirements
Strong customer handling abilities with the confidence to manage challenging or emotional customer interactions.
Good general education (e.g., GCSEs or equivalent).
Strong communication, organisational, and interpersonal skills.
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