Business Support Officer Grade 5 - Assets Management & Building Safety

Business Support Officer - Assets Management & Building Safety

• Job Type: Temporary Contract, Full-time, Hybrid
• Salary: £12.85 PAYE per hour
• Location: Huddersfield, HD1

We are seeking a Business Support Officer to join our Assets Management & Building Safety team. This role is crucial in providing first-class administrative support, ensuring the effective running of our team and contributing significantly to the delivery of high-quality services.

Day-to-day of the role:

• Provide effective, flexible, and responsive administrative support to the Asset Management team.
• Handle triage calls related to Damp, Mould, and Condensation (DMC), ensuring they are resolved or escalated appropriately.
• Respond to enquiries sensitively, resolving issues where possible and directing more complex calls to the appropriate officer.
• Manage confidential and sensitive information with the utmost discretion.
• Produce documents formatted to service standards and within set deadlines.
• Plan work to meet targets, standards, and deadlines consistently.
• Follow corporate procedures for customer care and data management.
• Develop and maintain effective administrative systems to support the work of the team.

Required Skills & Qualifications:

• Proficient IT skills with experience in Microsoft Office (Word, Excel, Access) and other service-specific IT packages.
• Strong literacy skills for producing specialist documentation.
• Good numeracy skills for handling statistical and financial information.
• Demonstrated ability to offer excellent customer service consistently.

Benefits:

• Access to a dedicated consultant for ongoing support.
• Secure and easy-to-use online timesheet system.
• Self-service portal for managing holiday requests, payslips, and other employment documents.
• Access to free training, discount clubs, healthcare options, and Reed rewards.
• Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
• Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.

To apply for the Business Support Officer position, please submit your CV detailing your relevant experience and why you are interested in this role.