Business Support Officer Repairs

Job Title: Business Support Officer (Repairs)

Location: Ealing, West London W5 2HL, 3 days a week office / 2 days remote

Hourly rate £23.19 PAYE / £30.17 UMB Per Hour

Contract Length: 3-month initial contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

Role purpose:

• To provide efficient and effective administration support to repairs and maintenance teams, surveyors, contractors and residents.
• To act as the first point of contact for members of the public on repairs issues and updates.

Key responsibilities:

• To manage and maintain two generic mailboxes in repairs, Surveyors R&M and Variations.
• Update our housing management system, OHMS, with repairs information, and supply updates requested from other departments within the directorate.
• Organise surveyors' diaries.
• Contract Variations when repairs are attended to by our main contractor Wates.
• Out of Hours repairs, logged, raised and follow ups.
• Raising work orders generally for the repairs manager.
• Liaising with residents by telephone and email.
• Assisting the Quantity Surveyor with invoicing.
• Organising and inputting data.

Knowledge, skills & experience:

• Experience of working in a customer focused service.
• Competent in office computer software packages including Microsoft Word, Excel, PowerPoint, and Outlook
• Experience using systems, OHMS & True Compliance (desirable)
• Experience in repairs and disrepairs (essential)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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