C003711 Assistant in Svc Level and Customer Relationship NS BELGIUM - 23 July

Company : Park Lane Recruitment Ltd

Job Type : Contract

London

Number of Applicants

000+

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Job Description - C003711 Assistant in Svc Level and Customer Relationship NS BELGIUM - 23 July

Deadline Date: Wednesday 23 July 2025
Location: Mons, BELGIUM
Required Start Date: 1 September 2025

Deadline Date: Wednesday 23 July 2025

Requirement: Assistant in Service Level and Customer Relationship Management

Location: Mons, BELGIUM

Full Time On-Site: Yes

Time On-Site: 100%

Not to Exceed: 45 EUR

Total Scope of the request (hours): 800

Required Start Date: 1 September 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

Current National or NATO SECRET clearance
Nationality of one of the NATO member countries
Current work visa for the specific location if applying for an in-country position.

Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.

Duties and Role:
Under the direction of the Head of Service Delivery and Support Section, the incumbent will perform duties such as the following:
Customer and Service Relationship Management support:

Support the review and negotiation of Service Level Agreements, contributing to the translation of Customers' business requirements into IT requirements and meet the ESOC Service capacity.
Support in cooperation to deliver live assistance and boost Customers' engagement.
Support the development of NCI Agency Customers' business and operational requirements understanding to better tailor the ESOC Service support in IT Operations.
Support Service Level and Customer Relationship Management knowledge-sharing across the ESOC Units.
Support Service Catalogue Management by assisting in the yearly development / update of ESOC Service Description.

Service Performance and Reporting support:

Participate and support during the monthly and quarterly service level reports meetings.
Support in Review the service performance reports, identify ESOC Service performance shortfalls, and support on reporting the results to ESOC Units recommending adjustments as necessary.

Business Improvement and Internal Organization:

Support and Contribute to general business improvement initiatives within the ESOC.
Support and Participate in the internal organization of the Section by keeping track of assigned tasks and timelines.

Miscellaneous Duties:

Deputize for higher grade staff, if required.
Perform other duties as may be required

Requirements:Skill, Knowledge & Experience:

The candidate must have a currently active NATO SECRET security clearance
Higher vocational training in a relevant discipline with 1 years post-related experience. Or a secondary educational qualification with 3 years post-related experience.
Experience in different type of service level agreements with at least 3 years' experience in Service Level Management including Service Level Agreements review.
Experience with Service Level targets and Services performance reviews.
Experience in Service Catalogue management and IT Service description review.
Understanding of Service Delivery Plans;
Understanding of Financial Management for IT Services.
ITIL Foundation current certification or similar certification

Original job C003711 Assistant in Svc Level and Customer Relationship NS BELGIUM - 23 July posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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C003711 Assistant in Svc Level and Customer Relationship NS BELGIUM - 23 July

Job Description - C003711 Assistant in Svc Level and Customer Relationship NS BELGIUM - 23 July

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