C004271 Technician Infrastructure Support

• Maintain network and communications infrastructure in support of Allied Maritime Command and the United Kingdom;
  
• Maintain databases, spreadsheets, and drawings in support of CSU Northwood configuration management activities;
  
• Maintain and perform asset management audits relevant to systems assigned;
  
• Diagnose and rectify both physical and logical network issues within and outside of MARCOM HQ;
  
• Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work TACSAT and or SEMARCOMM+/SEMARCIS as directed;
  
• Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work the connectivity to the deployed BI-SC kits as directed;
  
• Manage the maintenance and support of ICT infrastructure relevant to the NATO COMMCEN comprising HF & VLF systems;
  
• Manage the maintenance and support of Cornet matrix switches;
  
• Assist with planning and supporting/implementing assigned project work packages;
  
• Utilise procedures, tools, and techniques for monitoring and managing the performance of Information and Communications Technology Platforms and provide reports as required;
  
• Install operate, and maintain assigned Information and Communications Technology Platforms;
  
• Support the integrity of assigned Information and Communications Technology Platforms, support IT Service Continuity Management (ITSCM), Business Continuity, and Disaster Recovery Plans;
  
• Liaison with other internal CSU staff, external NCIA Service Lines, and other third party customers and technical organisations as required;
  
• Respond to, and implement solutions for, ITSM tickets relevant to the area of work;
  
• Perform maintenance of assigned systems/services;
  
• Stay abreast of technological developments relevant to the area of work;
  
• Take the initiative to investigate and resolve technical issues in a systematic approach;
  
• Advise his/her superiors and recommend technical solutions;
  
• Work on own initiative with limited supervision;
  
• Deputize for higher-grade staff, when required;

Requirements

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
  
• Experience working in NATO or NCI Agency and familiarization with NCI Agency organizational concepts such as Enterprise Service Delivery Model;
  
• ITIL Foundation Certificate.
  
• CISCO Certified Network Associate or Interconnecting CISCO Network Devices 1 & 2 Certification;
  
• Minimum 2 years continuous experience in at Network Routing and Switching and at least one of the following specific fields:
  
• Satellite Radio Communication Systems
  
• Terrestrial Radio Communication Systems
  
• Communications/Media Delivery Systems (IPTV, VOIP, VTC, AV, etc.)
  

• Harris Radio 117F and/or 117G experience/knowledge;
  
• GGR Cornet Matrix systems experience/knowledge;
  
• VTC & AV systems experience/knowledge;
  
• SEMARCOMM+ / SEMARCIS experience/knowledge;
  
• INMARSAT based systems experience/knowledge;
  
• IPTV / Digital signage experience/knowledge;
  
• Prior experience of working in an international environment comprising both military and civilian elements;
  
• Knowledge of NATO responsibilities and organization, including ACO, ACT & NCI Agency.