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C004302 Technician Centralized Svc Desk Brunssum NS NETHERLANDS - 23 Jul

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Job Description - C004302 Technician Centralized Svc Desk Brunssum NS NETHERLANDS - 23 Jul

  • Deadline Date: Wednesday 23 July 2025
  • Location: Brunssum, NETHERLANDS
  • Required Start Date: 1 September 2025
Deadline Date: Wednesday 23 July 2025

Requirement: Technician (Centralized Service Desk)

Location: Brunssum, NETHERLANDS

Time On-Site: 100%

Not to Exceed Rate: 45 EUR

Total Scope of the request (hours): 600

Required Start Date: 1 September 2025

Required Security Clearance: NATO SECRET

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
  1. Current National or NATO SECRET clearance
  2. Nationality of one of the NATO member countries
  3. Current work visa for the specific location if applying for an in-country position.
Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted.

Duties and Role:
  • Perform end-user support by providing timely and accurate IT Service Desk services such as incident management. Problem escalation, remote assistance training and end-user guidance on NU. NR and NS network
  • Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second-line support in case of performance degradation or downtime
  • Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
  • Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
  • Perform On-Call level 1 service support either remotely or on site.
  • Performs other duties as may be required.
  • The position includes nights and week end shifts
  • Working underground and/or secured areas.
  • Working hours based on a shift pattern might be required.
  • Up to 4 TDYs in Belgium per year are foreseen for this post
Requirements:
Skill, Knowledge & Experience:
  • The candidate must have a currently active NATO SECRET security clearance
  • Minimum 1 year experience in Service Desk Operations within the last 2 years.
  • Knowledge of and experience in NATO environment.
  • Experience in, installation, maintenance and troubleshooting of MS Windows 10 , MS Office, Visio, MS Project and web browsers (MS Edge, Firefox ,…) .
  • Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment.
  • Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN).
  • Usage of ITSM tools such as BMC Remedy, JIRA...
  • Experience in end user support in general.
  • Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload.
  • Experience in performing user administration in MS Active Directory and Exchange
Original job C004302 Technician Centralized Svc Desk Brunssum NS NETHERLANDS - 23 Jul posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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